Dear NEJE Support Team,
I purchased a NEJE Max 4 with an E80 laser module less than a year ago. Recently, the laser power has dropped significantly.
Previously, it could easily cut 5.5mm MDF in a single pass. However, now it cannot even cut through the same material in 3 passes using the same settings.
I have already removed the air nozzle and checked the protective lens, and it is completely clean with no burns or scratches. It seems to be an internal hardware issue or diode degradation.
Since it is within the warranty period, I would like to request a replacement E80 laser module.
Here is my order and product information:
- Order ID: 249-5425549-0420659 (Purchased via Amazon)
- Purchase Date: August 20, 2025
- Module SN: GZ4BUQ
I have attached the proof of purchase, a photo of the clean lens, and a short video showing the low cutting performance.
I look forward to your prompt response and solution.
Best regards,
Jun Obuchi