Dear NEJE Support Team,
I am writing to provide an urgent update regarding my previous support request for the NEJE Max 4 (E80).
Unfortunately, the symptoms have severely worsened since my last message. The laser power has dropped even further, and it is now completely unable to perform any normal cutting or engraving work, even with the highest power settings.
The diode degradation seems to be accelerating rapidly. As mentioned before, the protective lens is perfectly clean, confirming that this is an internal hardware failure.
Since the machine is now completely unusable and still well within the warranty period, I urgently request a replacement E80 laser module.
Product & Order Information:
- Order ID: 249-5425549-0420659 (Purchased via Amazon)
- Purchase Date: August 20, 2025
- Module SN: GZ4BUQ
Video Proof (YouTube):
I have also attached the proof of purchase and a photo of the clean lens below.
I use this machine regularly, so I would highly appreciate your quick response and a prompt shipping of a replacement module.
Best regards,
Jun oo