PNG image changes to black background

Why does my .png image open in the Neje software with a black background, and how can I fix this?
Thank you.

You can convert to BMP and try again.
Could you send the origin image to my e-mail, we will do a test.

We tested your image and did not find the problem you described. Can you provide a more detailed description of your problem?

I’m using NEJE on windows v6.3.7
What version you are using.

HI Jack. I was using Windows 8. But I just got a new laptop with Win 11, so I did not have a chance to try it on that yet. Thank you for letting me know the PNG file was not a problem for you. It’s possible that this is a case of operator error on my end.

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