Neje master 2s faulty, need a refund !!!

My neje master 2s has broken after only a couple of months. I have had no luck through customer services. They just keep telling me to post here for help from an engineer.

So help please!!!

Hi, can you follow the steps in this link to take a video and provide it to us, we need this information to locate where your problem is.
If you don’t know how to upload videos, you can refer to this method:

I got a full refund as Amazon got involved

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