Laser module will not connect to software

1

New MacBook Pro 14" macOS 14.2.1

2

This may help you
https://neje99.com/faq/how-to-install-serial-driver-on-macos.html

3

The driver is installed.

4

Try plug out machine usb and in again.
Don’t plug out usb hub from your mac.

5

If not work, have you try another usb cable?

6

It’s a new USB. We had issues with the USB supplied by NEJE and swapped it. We haven’t had any issues on other computers.

7

USB’s taken out of machine, turned off and on, changed ports. Same issues.

9

Same issues. Works on old computer.

I believe there is a software compatibility issue.

10

If your old computer works, then there’s nothing wrong with your laser device.

What is your new computer os version?
we will test it.

11

I know there’s nothing wrong with the laser. I said it was a software compatibility issue with new MacBook Pro 14” iOS Sonoma 14.2.1. Please read my previous notes.

Regards,

Customer Service
Rx Smart Gear Australia | +61 (02) 9971 2098
rxsmartgear.com.au | @rxsmartgearaus
info@rxsmartgear.com.au

12

I’m very sorry, I missed important news,
We will testing 14.2.1 now

16

Hi Jack,

Any update? Please update at your earliest.

19

@Jim
Please test 14.2.1 and let me the result.

20

HI Jack,

Same problem. Laser will not connect.

Regards,

Daniel