How to get help in this forum?

You need creat an account first.
How to creat an account in this forum

This links may help you to describe your issue:
How to attach a image when I post?
How to attach a video when I post?

When you post your issue, the staff of NEJE will reply you, you may need to provide more information of your issue, you’d better reply at the topic you have created rather then creat a new topic, if you don’t know where to reply, this link may help:
How to find my topics, where should I reply?

Who will help me solve the issue?
@NEJE-Service is Chief Service. He handles all new issue, but he can only deal with general problems, When he encounters a problem that he can’t handle, he will turn it over to @JackWong.

If you think your problem is tough, or you think Chief Service is not doing a good job of helping you out, you can enter @JackWong in your post, and the senior engineer will take over your problem soon.